Privacy Policy

1. Introduction

Your privacy is important to The Herbcoction. Please read through the following for a better understanding before providing us with any of your personal data. Your continued use of our website constitutes your acknowledgement and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy. 

This Privacy Policy applies to personal data collected, used, disclosed, and otherwise processed by our website. Such personal data will be processed in accordance with local data protection legislations, its associated regulations and subsidiary legislation, and guidelines issued by the local data protection regulator.

2. Collection of Personal Data

Data is necessary to be provided if you should continue to use our services. Your personal data will be kept confidential at all times. Data such as name, mailing & billing address, telephone number, email address, country of residence, marketing preferences, payment information, transaction details and aggregated site statistics data will be needed, in order to access or use certain features or services.


3. Use of Data

Personal data is generally collected to allow us to provide services to you, to personalize and improve our services and your customer experiences with The Herbcoction. Personal data collected may be used to:

  1. Verify and process personal particulars and payment
  2. Enable daily operation of your account and / or any outstanding orders or queries
  3. Process, record, monitor and fulfill your orders and deliveries
  4. To schedule for deliveries
  5. Provide regular communications, answer your queries, respond to your comments and feedback, or provide you with assistance in any other way
  6. To identify the causes of problems arising at web servers and to resolve those problems
  7. To improve the content of website
  8. To improve our products or services
  9. To evaluate your website preferences and for the maintenance of website
  10. To inform you on any updates, offers and promotions, surveys, events, which you may be interested
  11. To conduct market research, user profile and statistical analysis
  12. To obtain analytical data of web visitors and aggregated website visitation statistics which are anonymous in nature
  13. To customize your online experiences to suit your individual interests or purposes and selectively display best-matched pages to you
  14. To update and backup our records
  15. To reduce credit risk, detect and protect us against error, fraud and other criminal activities 
  16. To enforce our legal rights and remedies

We do not sell or trade your personal data to external parties. However, in order to provide above services to you, we may share your personal data with the following entities:

  1. Any affiliate, subsidiary or partner of The Herbcoction
  2. Our technology, marketing and logistics service providers
  3. Payment service provider companies
  4. Lawyers, auditors, professional advisors and investors of The Herbcoction, and
  5. Any other agents, service providers or subcontractors acting on behalf of The Herbcoction 

4. Security

  1. As your account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorized access or use of your account. Should you not using own online devices, please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your account. You are responsible for any loss, theft and compromise of your password and account information, and any activity on your account that takes place through unauthorized password use.
  2. The Herbcoction understand the importance of keeping your personal data private and secure. Therefore, we put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risk. Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorized entry or use, hardware or software failure, and any other factors, may compromise the security of your personal data. The Herbcoction does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. Hereby, The Herbcoction disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorized access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.

5. Use of Cookies

6. Links To Third Party Websites

7. Accessing Personal Data

8. Enquiries